Using Email Marketing -Tools, Processes, and Terminology

 

Using Email Marketing- Tools, Processes, and Terminology

As email marketing has evolved over the years, so have email marketing tools. We’ve moved from mass email marketing to highly targeted, time-sensitive, and event-triggered email marketing. As spam filters improved and more companies stopped sending unsolicited email messages, consumers discovered that they want to hear about promotions, offers, deals, news, and more from companies via emails.

Naturally, competition in the email service provider market has grown. More companies are now offering email marketing tools and these companies are also offering a long list of features within their software applications. All these tools and terminology can get confusing, so it’s always better to get to know and understand the key terms discussed in this article. Without this knowledge, you could invest time and money into tools that you don’t need.

ESP ( Email Service Provider)

An ESP provides software that enables you to send email messages to lists of people at a specific time. You are able to create multiple lists, segment those lists into smaller groups of people and even automatically send newsletters and specific campaigns that you have created. Thus, an ESP provides easy-to-use design tools for you to create messages that look highly professional. An ESP can also offer great-looking opt-in forms you can use on your website to collect email addresses from new subscribers. Some ESPs use simple automation features that allow you to set up a series of messages, which are automatically sent to people on your list at a specific time or when a recipient clicks on the link in a message.

Think of ESP’s software as a tool to build relationships with consumers and makes sales. Popular ESPs include Mailchimp, Constant Contact, iContact, AWeber, GetResponse and ConvertKit to name a few.

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Market Automation

Marketing automation providers are the ones that developed software that enables you to do email marketing and much more. Using marketing automation software, you can integrate your email marketing, content marketing, online advertising, and many more marketing efforts so you can track leads from acquisition to conversions. The goal of using this software is to streamline and automate tasks to save time and money. This software also helps in the tracking which enables you to better identify which tactics perform the best and adjust your marketing budget according

Marketing automation is all about lead nurturing and moving consumers through the marketing funnel. This software offers advanced segmentation features to ensure highly targeted audiences get the best messages at specific times. The automation features are also advanced so a business can run much of its marketing on autopilot once it is set up. Popular marketing automation software providers include HubSpot, Marketo, SharpSpring and Pardot by Salesforce.

CRM (Customer Relationship Management)

A CRM is a sales tool- not a marketing tool, even though there is some overlap.

CRM software enables you to follow a person’s timeline within your business. You can quickly see all of a person’s contact information, your interactions with this person, dates, and data on phone conversations, data about the person’s needs and preferences, their purchases history, and more.

The goal of using CRM software is to improve interactions between your business and consumers so they’re more likely to buy and to tell other people about how satisfied they are buying from you. You can easily track prospects and close more sales when you have all this useful information at your fingertips. Popular CRM software are those from Salesforce, Zoho CRM, Insightly, PipelineDeals, Nimble, and Netsuite CRM.

Email marketing is effective but it is not the only marketing tactic you should be using to grow your brand or business. Rather, it’s one piece of an integrated marketing plan. An integrated marketing plan is a combination of all marketing channels like social media, advertising, direct mail, point-of-sale, and so on. It focuses on marketing communications and includes strategies to build the brand or business based on these 3 fundamental rules:

  1. Consistency — All marketing messages and materials must be consistent with the brand.
  2. Persistence — Brands are not built overnight. You must be persistent in getting your brand messages in front of consumers again and again.
  3. Restraint — It can be tempting to expand your band quickly but don’t follow every opportunity that comes along or you could dilute your brand. If an opportunity doesn’t match your brand or doesn’t match your brand’s criteria, don’t pursue it.

These 3 rules of branding are important as they keep you from confusing your customers as brand confusion is the number one brand killer. If your brand doesn’t meet customers’ expectations based on your brand criteria, they will turn away in search of another brand that meets their expectations. By creating an integrated marketing plan, it helps to ensure that your marketing messages consistently represent your brand across channels and position your brand for further growth.

Hope the above information is useful. See you all in my next article.

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